Refund and dispute policy
Refunds
1API Club reviews refunds, chargebacks, disputes, and credit adjustments using verified payment records, usage metadata, and account records, not prompt or response content.
Last updated: June 6, 2026.
- Review basis
- Verified payment records, usage metadata, and account records.
- API content
- Refund review does not use prompt or response content.
- Providers
- Checkout provider choice does not change customer-facing refund review.
Review evidence
Refund and dispute review uses verified payment records, usage metadata, account records, credit movements, and support context. We do not use prompt or response content to decide refund eligibility.
- Payment records
- Payment status, payment amount, currency, provider-confirmed payment event, refund event, dispute event, and receipt references.
- Usage metadata
- Public model id, delivery lane, token counts, request time, status, charge details, and credit movements.
- Account records
- Workspace ownership, API key metadata, payment order status, support tickets, and security signals.
| Payment records | Payment status, payment amount, currency, provider-confirmed payment event, refund event, dispute event, and receipt references. |
|---|---|
| Usage metadata | Public model id, delivery lane, token counts, request time, status, charge details, and credit movements. |
| Account records | Workspace ownership, API key metadata, payment order status, support tickets, and security signals. |
Eligible refund review
- Duplicate or unintended top-ups that have not been substantially consumed.
- Provider-confirmed payment events where credits were not granted or were granted incorrectly.
- Billing mistakes, payment reversals, account access issues, or fraud review cases where records support an adjustment.
Delivered usage
Delivered usage matters. If credits were consumed by completed API requests, refunds, chargebacks, disputes, or credit adjustments may account for the delivered usage, request status, fraud risk, abuse, payment reversal, or legal requirements.
Non-refundable credits
Promotional credits, referral credits, expired credits, already consumed usage, chargeback fees, dispute fees, abuse-related adjustments, and credits granted without payment may be non-refundable unless required by law or separately agreed in writing.
Disputes and chargebacks
If a chargeback or payment dispute is opened, account credits may be paused, reversed, or adjusted while payment and usage records are reviewed. The customer-facing review remains provider-neutral even when checkout was completed through a specific payment provider.
How to request review
Open a billing support ticket from the dashboard or email billing@1api.club. Include the workspace, approximate payment time, and expected credit amount. These refund notes work together with the Terms and Privacy pages.